Apr 10, 2022
In Welcome to the Food Forum
As Customer Success Managers, we wear many hats. We need to stay on top of market trends and product updates, while ensuring our customers are wildly successful. In times of rapid change, juggling everything on our plates, everything on our customers' plates, can seem like a Herculean task. Just as we adapt our strategy and business plans, so do our clients – and they look to Latest Mailing Database us for guidance. Over the past few months, I've worked with clients who have seen an explosion in demand for their services and as a result, needed help onboarding new team members and scaling their customer experience. . On the other hand, I've also had clients invest more in automation because they've downsized The importance of being efficient, not just efficient As a customer success manager, it can be tempting to view efficiency as our ultimate goal. If we bring clients to the desired outcome and strengthen our relationship with them, then we've done our job, right? “Efficiency means getting customers to Latest Mailing Database the desired result quickly and without wasting effort or resources” As I watched customers race to adapt to this new reality, the importance of efficiency, and not just effectiveness, became crystal clear to me. If efficiency means getting customers to the desired result, then efficiency means getting to them quickly and without wasting effort or resources. Here is an example to illustrate what I mean: Efficient : Successful onboarding of a client over a total of 12 hours of tasks and meetings. Effective and efficient: successful onboarding of a client over a total of 6 hours of tasks and meetings. You did your job and gave the customer what they wanted in half the time. With efficiency in mind for me, I want to share five ways our Customer Success team is working to Latest Mailing Database help as many customers as possible, as quickly as possible.5 tips to increase your efficiency. Streamline the pre-sales and after-sales transferrin a perfect world, customer success managers would know everything they need to know about their customers as soon as the deal is closed. But the reality is that most sales teams move so quickly that information inevitably falls through the cracks, no matter how robust the process.